Question 1

What are the different markets in which
        Zendesk and
        DecibelInsight compete against each other?

Accepted Answer

Zendesk and
        DecibelInsight compete against each other in
        the Customer Experience, Contact Center, Heatmaps, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and DecibelInsight compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        16.84%
        market share in comparison to
        DecibelInsight’s
        0.11%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        DecibelInsight holds the
        52nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        DecibelInsight in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        163,252 customers and
        DecibelInsight has
        1,108 customers in the
        Customer Experience
        segment. Zendesk has
        162144 more customers than
        DecibelInsight in this category.

Question 4

What are the countries in which
        Zendesk and
        DecibelInsight has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
DecibelInsight has more customers in United States, United Kingdom and Canada.

Zendesk Vs DecibelInsight : In-Depth Comparison

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Comparing the customer bases of Zendesk and DecibelInsight

Comparing the market share of Zendesk and DecibelInsight

Compare Zendesk vs DecibelInsight customers by geography

Customer Movements for this month

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