Question 1

What are the different markets in which
        Genesys PureCloud and
        WebEngage compete against each other?

Accepted Answer

Genesys PureCloud and
        WebEngage compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        Genesys PureCloud
        and WebEngage compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.86%
        market share in comparison to
        WebEngage’s
        0.41%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        WebEngage holds the
        31st spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        WebEngage in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,091 customers and
        WebEngage has
        1,489 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        1602 more customers than
        WebEngage in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        WebEngage has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
WebEngage has more customers in India, United States and United Kingdom.

Genesys PureCloud Vs WebEngage : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and WebEngage

Comparing the market share of Genesys PureCloud and WebEngage

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