Question 1

What are the different markets in which
        Genesys PureCloud and
        Audiense compete against each other?

Accepted Answer

Genesys PureCloud and
        Audiense compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Audiense compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.85%
        market share in comparison to
        Audiense’s
        0.03%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Audiense holds the
        63rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Audiense in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        Audiense has
        126 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2934 more customers than
        Audiense in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Audiense has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Audiense has more customers in United States, United Kingdom and Spain.

Genesys PureCloud Vs Audiense : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Audiense

Comparing the market share of Genesys PureCloud and Audiense

Compare Genesys PureCloud vs Audiense customers by geography

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