Question 1

What are the different markets in which
        Zoho Desk and
        Clarabridge compete against each other?

Accepted Answer

Zoho Desk and
        Clarabridge compete against each other in
        the Contact Center, Customer Experience, Analytics, Customer Engagement, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and Clarabridge compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.30%
        market share in comparison to
        Clarabridge’s
        0.01%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Clarabridge holds the
        48th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Clarabridge in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        6,208 customers and
        Clarabridge has
        279 customers in the
        Contact Center
        segment. Zoho Desk has
        5929 more customers than
        Clarabridge in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Clarabridge has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
Clarabridge has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs Clarabridge : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Clarabridge

Comparing the market share of Zoho Desk and Clarabridge

Compare Zoho Desk vs Clarabridge customers by geography

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