Question 1

What are the different markets in which
        Mitel and
        Genesys Inbound compete against each other?

Accepted Answer

Mitel and
        Genesys Inbound compete against each other in
        the Contact Center, Business Phone Systems, Communication, Unified Communications, VoIP And SIP.

Question 2

How does the market share of
        Mitel
        and Genesys Inbound compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Mitel has a
        0.68%
        market share in comparison to
        Genesys Inbound’s
        0.05%.
        Since it has a better market share coverage,
        Mitel holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys Inbound holds the
        32nd spot.

Question 3

How many customers are acquired by
        Mitel and
        Genesys Inbound in the
        Contact Center segment?

Accepted Answer

Mitel has
        8,640 customers and
        Genesys Inbound has
        665 customers in the
        Contact Center
        segment. Mitel has
        7975 more customers than
        Genesys Inbound in this category.

Question 4

What are the countries in which
        Mitel and
        Genesys Inbound has more customers?

Accepted Answer

Mitel has more customers in United States, United Kingdom and Canada.
Genesys Inbound has more customers in United States, Australia and India.

Mitel Vs Genesys Inbound : In-Depth Comparison

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Comparing the customer bases of Mitel and Genesys Inbound

Comparing the market share of Mitel and Genesys Inbound

Compare Mitel vs Genesys Inbound customers by geography

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