Question 1

What are the different markets in which
        Verint and
        Avaya Callback Assist compete against each other?

Accepted Answer

Verint and
        Avaya Callback Assist compete against each other in
        the Contact Center, Market Research, Workforce Management.

Question 2

How does the market share of
        Verint
        and Avaya Callback Assist compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Verint has a
        0.18%
        market share in comparison to
        Avaya Callback Assist’s
        0.00%.
        Since it has a better market share coverage,
        Verint holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya Callback Assist holds the
        87th spot.

Question 3

How many customers are acquired by
        Verint and
        Avaya Callback Assist in the
        Contact Center segment?

Accepted Answer

Verint has
        2,225 customers and
        Avaya Callback Assist has
        31 customers in the
        Contact Center
        segment. Verint has
        2194 more customers than
        Avaya Callback Assist in this category.

Question 4

What are the countries in which
        Verint and
        Avaya Callback Assist has more customers?

Accepted Answer

Verint has more customers in United States, United Kingdom and India.
Avaya Callback Assist has more customers in United States, India and Australia.

Verint Vs Avaya Callback Assist : In-Depth Comparison

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Comparing the customer bases of Verint and Avaya Callback Assist

Comparing the market share of Verint and Avaya Callback Assist

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