Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
33887
Market Share (Est.)
2.69%
Ranking
#3
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Agile CRM with 2.51% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 932786 | 73.97% | Freshworks vs Wix |
| Zendesk | 163252 | 12.95% | Freshworks vs Zendesk |
| Agile CRM | 31694 | 2.51% | Freshworks vs Agile CRM |
| Salesforce Service Cloud | 14145 | 1.12% | Freshworks vs Salesforce Service Cloud |
| Mitel | 8680 | 0.69% | Freshworks vs Mitel |
| LiveAgent | 7304 | 0.58% | Freshworks vs LiveAgent |
| Bitrix24 | 6859 | 0.54% | Freshworks vs Bitrix24 |
| Genesys | 5703 | 0.45% | Freshworks vs Genesys |
| Zoho Desk | 5310 | 0.42% | Freshworks vs Zoho Desk |
| Wipro | 4414 | 0.35% | Freshworks vs Wipro |
| Avaya Contact Center | 3965 | 0.31% | Freshworks vs Avaya Contact Center |
| NICE inContact | 3528 | 0.28% | Freshworks vs NICE inContact |
| PICS | 3185 | 0.25% | Freshworks vs PICS |
| Genesys PureCloud | 3130 | 0.25% | Freshworks vs Genesys PureCloud |
| Five9 | 3086 | 0.24% | Freshworks vs Five9 |
| LogMeIn Rescue | 2644 | 0.21% | Freshworks vs LogMeIn Rescue |
| Aircall | 2465 | 0.20% | Freshworks vs Aircall |
| Comm100 Live Chat | 2217 | 0.18% | Freshworks vs Comm100 Live Chat |
| Verint | 2207 | 0.18% | Freshworks vs Verint |
| Genesys Contact Center | 1430 | 0.11% | Freshworks vs Genesys Contact Center |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Agile CRM with 2.51% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Agile CRM
Freshworks vs Salesforce Service Cloud
Freshworks vs Mitel
Freshworks vs LiveAgent
Freshworks vs Bitrix24
Freshworks vs Genesys
Customers of Freshworks
Around the world in 2024, over 33876 companies have started using Freshworks as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| SPIE | 10,000+ | Cergy | Ile-de-France | France |     |
| Bridgestone Americas | 10,000+ | Jackson | New Jersey | United States | |
| Youtube | 10,000+ | San Bruno | California | United States | |
| Dentons | 10,000+ | London | England | United Kingdom | |
| International Business Machines Corporation (IBM) | 10,000+ | Armonk | New York | United States | |
| Purdue University | 10,000+ | West Lafayette | Indiana | United States | |
| B&M Retail | 10,000+ | Liverpool | England | United Kingdom | |
| Discover Financial Services | 10,000+ | Riverwoods | Illinois | United States | |
| Harbor Freight Tools | 10,000+ | Camarillo | California | United States | |
| Nordstrom, Inc. | 10,000+ | Seattle | Washington | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Contact Center are Marketing (371), Software (349), Technology (328).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (11239 companies), 20 - 49 employees (7571 companies), 10 - 19 employees (5080 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for contact-center are the United States with 13098(49.79%), United Kingdom with 3339(12.69%), India with 2476(9.41%) customers respectively.
Customers
Employees of Freshworks
Also see other Products/Services by Freshworks in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the contact-center?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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