Help Scout
Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to creat...Read more
Market Share of Help Scout
Current Customer(s)
8037
Market Share (Est.)
11.00%
Ranking
#2
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 16.19%, LiveAgent with 10.10%, SherpaDesk with 7.76% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 11822 | 16.19% | Help Scout vs Gorgias |
| LiveAgent | 7377 | 10.10% | Help Scout vs LiveAgent |
| SherpaDesk | 5667 | 7.76% | Help Scout vs SherpaDesk |
| Zoho Desk | 5295 | 7.25% | Help Scout vs Zoho Desk |
| osTicket | 3863 | 5.29% | Help Scout vs osTicket |
| ConnectWise | 3750 | 5.13% | Help Scout vs ConnectWise |
| Spiceworks Help Desk | 2294 | 3.14% | Help Scout vs Spiceworks Help Desk |
| Front | 2130 | 2.92% | Help Scout vs Front |
| Oracle Service Cloud (formerly RightNow) | 1939 | 2.65% | Help Scout vs Oracle Service Cloud (formerly RightNow) |
| OTRS | 1744 | 2.39% | Help Scout vs OTRS |
| Chaport Live Chat | 1592 | 2.18% | Help Scout vs Chaport Live Chat |
| LiveHelpNow | 1233 | 1.69% | Help Scout vs LiveHelpNow |
| Kayako | 1194 | 1.63% | Help Scout vs Kayako |
| Helpshift | 1115 | 1.53% | Help Scout vs Helpshift |
| HappyFox | 1045 | 1.43% | Help Scout vs HappyFox |
| HelpSite | 815 | 1.12% | Help Scout vs HelpSite |
| GrooveHQ | 811 | 1.11% | Help Scout vs GrooveHQ |
| SupportSystem | 744 | 1.02% | Help Scout vs SupportSystem |
| ManageEngine ServiceDesk Plus | 619 | 0.85% | Help Scout vs ManageEngine ServiceDesk Plus |
| UserEcho | 603 | 0.83% | Help Scout vs UserEcho |
Popular Comparisons
Top Competitors and Alternatives of Help Scout
The top three of Help Scout’s competitors in the Helpdesk Tools category are Gorgias with 16.19%, LiveAgent with 10.10%, SherpaDesk with 7.76% market share.
Help Scout vs Gorgias
Help Scout vs LiveAgent
Help Scout vs SherpaDesk
Help Scout vs Zoho Desk
Help Scout vs osTicket
Help Scout vs ConnectWise
Help Scout vs Spiceworks Help Desk
Help Scout vs Front
Customers of Help Scout
Around the world in 2024, over 7917 companies have started using Help Scout as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Geodis | 10,000+ | Sainte-Foy-les-Lyon | Auvergne-Rhone-Alpes | France |     |
| State Of Oregon | 10,000+ | Tigard | Oregon | United States | |
| Boston University | 10,000+ | Belmont | Massachusetts | United States | |
| Panera Bread | 10,000+ | St. Louis | Oregon | United States | |
| Université De Montréal | 5,000 - 9,999 | Montreal | Quebec | Canada | |
| Narayana Hrudayalaya | 5,000 - 9,999 | Bengaluru | Karnataka | India | |
| Narayana Health | 5,000 - 9,999 | Mysore | Karnataka | India | |
| Caetano Retail Spain | 5,000 - 9,999 | Alcobendas | Madrid | Spain | |
| Ameritas Life Ins Corp. Of New York | 5,000 - 9,999 | New York City | New York | United States | |
| CrowdStrike | 5,000 - 9,999 | Sunnyvale | California | United States | |
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Help Scout Customers by Products and Services
The top three products and services offering customers that use Help Scout for Helpdesk Tools are Continuing Education (11), Online Learning (8), Student Services (6).
Customers
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Help Scout Customers by Employee Size
The majority of Help Scout's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (3472 companies), 20 - 49 employees (2032 companies), 10 - 19 employees (1121 companies).
Employee Size
Help Scout Customers by Geography
The top three geographies of Help Scout for helpdesk-tools are the United States with 4509(65.86%), United Kingdom with 689(10.06%), Canada with 391(5.71%) customers respectively.
Customers
Employees of Help Scout
Also see other Products/Services by Help Scout in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Help Scout competitors?
Help Scout’s Top competitors in the helpdesk-tools category are Gorgias, LiveAgent, SherpaDesk. You can view a full list of Help Scout competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet. You can also compare Help Scout and its feature with top competitors here : Help Scout vs Gorgias Help Scout vs LiveAgent Help Scout vs SherpaDesk.
What is Help Scout customer distribution based on company size?
What is Help Scout market share in the helpdesk-tools?
What are the top countries that use Help Scout?
What are the top industries that use Help Scout?
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