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NICE inContact

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NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), ...Read more

Cloud Contact Center Software
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Market Share of NICE inContact

Current Customer(s)

3528

Market Share (Est.)

13.32%

Ranking

#2

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Cloud Contact Center Software category are Irene with 36.66%, Coveo with 12.83%, Amazon Connect with 11.16% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene971336.66%NICE inContact vs Irene
Coveo340012.83%NICE inContact vs Coveo
Amazon Connect295811.16%NICE inContact vs Amazon Connect
Virtual PBX13134.96%NICE inContact vs Virtual PBX
Cisco Unified Contact Center Enterprise12764.82%NICE inContact vs Cisco Unified Contact Center Enterprise
Spoken Communications6562.48%NICE inContact vs Spoken Communications
NICE CXone4541.71%NICE inContact vs NICE CXone
VICIdial3601.36%NICE inContact vs VICIdial
CallTrackingMetrics2250.85%NICE inContact vs CallTrackingMetrics
TASKE1840.69%NICE inContact vs TASKE
Genesys Cloud CX1680.63%NICE inContact vs Genesys Cloud CX
Synthetix1510.57%NICE inContact vs Synthetix
Anywhere3651110.42%NICE inContact vs Anywhere365
Grabyo1050.40%NICE inContact vs Grabyo
Ozonetel890.34%NICE inContact vs Ozonetel
Enghouse Interactive850.32%NICE inContact vs Enghouse Interactive
QueueMetrics750.28%NICE inContact vs QueueMetrics
Contivio710.27%NICE inContact vs Contivio
Car Wars700.26%NICE inContact vs Car Wars
Natterbox590.22%NICE inContact vs Natterbox
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Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Cloud Contact Center Software category are Irene with 36.66%, Coveo with 12.83%, Amazon Connect with 11.16% market share.

NICE inContact vs Irene

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NICE inContact vs Coveo

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NICE inContact vs Amazon Connect

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NICE inContact vs Virtual PBX

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NICE inContact vs Cisco Unified Contact Center Enterprise

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NICE inContact vs Spoken Communications

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NICE inContact vs NICE CXone

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NICE inContact vs VICIdial

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Customers of NICE inContact

Around the world in 2024, over 3528 companies have started using NICE inContact as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Advocate Health Care10,000+Downers GroveIllinoisUnited States
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Gordon Food Service, Inc.10,000+Grand RapidsMichiganUnited States
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AstraZeneca Plc10,000+CambridgeEnglandUnited Kingdom
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HCL Technologies Ltd10,000+NoidaUttar PradeshIndia
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Sony10,000+Culver CityCaliforniaUnited States
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Arizona State University10,000+TempeArizonaUnited States
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Honeywell International, Inc.10,000+MorristownNew JerseyUnited States
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ADT, Inc.10,000+Boca RatonFloridaUnited States
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Sutherland Global Services, Inc.10,000+PittsfordNew YorkUnited States
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TaskUs10,000+New BraunfelsTexasUnited States
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NICE inContact Customers by Products and Services

The top three products and services offering customers that use NICE inContact for Cloud Contact Center Software are Consulting (32), Technology (29), Managed Services (28).

Customers

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NICE inContact Customers by Employee Size

The majority of NICE inContact's customers for the cloud-contact-center-software category fall in the company size of 0 - 9 employees (1180 companies), 20 - 49 employees (497 companies), 100 - 249 employees (389 companies).

Employee Size

NICE inContact Customers by Geography

The top three geographies of NICE inContact for cloud-contact-center-software are the United States with 3086(89.92%), United Kingdom with 101(2.94%), Canada with 96(2.80%) customers respectively.

Customers

Employees of NICE inContact

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Also see other Products/Services by NICE inContact in:

Communication
Cloud Contact Center Software
Contact Center
Call Recording
Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the cloud-contact-center-software category are Irene, Coveo, Amazon Connect. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Irene NICE inContact vs Coveo NICE inContact vs Amazon Connect.

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What is NICE inContact customer distribution based on company size?

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What is NICE inContact market share in the cloud-contact-center-software?

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What are the top countries that use NICE inContact?

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What are the top industries that use NICE inContact?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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